Invoices

Every charge produces an invoice — paid, refunded, or failed. They live in two places: the Formspring dashboard and the billing partner's hosted invoice page.

Find an invoice

Open Billing → Invoices. You'll see every invoice in reverse-chronological order with:

• Issue date
• Period covered
• Amount
• Status (paid, open, void, uncollectible)
• A link to the hosted invoice page

Click any row to open the hosted invoice in a new tab. It shows the full breakdown — line items, proration, taxes, discounts — and has a Download PDF button.

Download a PDF

Two ways:

1. From the hosted invoice page (the Download PDF button at the top right).
2. From the receipt email you got when the charge cleared — there's a Download invoice link in the body.

Both PDFs are identical. They include your team's billing details (legal name, address, VAT/tax ID if you've set one) and Formspring's. They satisfy standard invoice requirements in the EU, US, UK, and most jurisdictions we operate in.

Receipt emails

By default, receipts go to the team owner's email after every successful charge. To change the recipient or add a CC:

1. Open Billing → Settings.
2. Set the Billing email field. This is the address used for receipts and dunning.
3. Optionally, add additional recipients in the CC on receipts field.

Receipts are not sent on failed charges — a separate dunning notice is sent when a payment fails and we retry.

Editing your billing details

Under Billing → Settings you can set:

• Legal company name
• Billing address
• VAT / tax ID (we'll validate it via VIES for EU IDs)
• Reverse-charge note for EU B2B (auto-applied when a valid VAT ID is set)

Changes take effect on the next invoice. We don't retroactively re-issue past invoices unless there was a tax error on our end.

NET-30 for Scale customers

Pro and Team plans charge the card on file at each billing cycle. Scale customers can request NET-30 invoicing instead:

• Invoices are issued on the 1st of each month for the previous month
• Payment terms are net 30 days from issue date
• Bank wire (SEPA in EU, ACH/wire in US) is the default; card on file is fine if you prefer
• A signed master agreement is required before we switch you to NET-30

To request NET-30, email info@pixelandprocess.de with your team slug. Switching from card-on-file to NET-30 doesn't interrupt service; the next cycle just generates an open invoice instead of a charge.

Tax handling

Tax is calculated automatically based on your jurisdiction and whether you've supplied a valid tax ID:

• EU B2C. VAT applied at your local rate.
• EU B2B with valid VAT ID. Reverse charge — invoice shows €0 VAT and a note.
• US. Sales tax in jurisdictions where we have nexus (currently CA, NY, TX).
• UK. VAT applied unless you've supplied a valid UK VAT number.
• Rest of world. Generally no tax on our side; check local rules.

If a tax line on a recent invoice looks wrong, email billing — we'll investigate and re-issue if needed.

Disputed charges

If you spot a charge you can't account for:

1. Check the invoice line items first. Proration after an upgrade often surprises people; upgrading has the math.
2. Confirm overage didn't tip you over (see plans).
3. If it still looks wrong, email info@pixelandprocess.de with the invoice id. We'll respond within one business day.

Don't initiate a chargeback as a first step — they're slow, expensive for everyone, and we resolve nearly every billing dispute over email faster than a chargeback resolves.

What's next

• Payment methods → — adding cards, ACH, and SCA
• Refunds → — when and how
• Coupons → — applying and renewing